The ACCC regulations and guidelines on the above, as well as a link to the Australian Consumer Law Consumer Guarantees can be found here: GL Pro Sound will not be responsible for parcels lost or damaged in transit if you choose not to insure. You assume any risk of lost, theft or damaged goods during transit therefore we advise you take out shipment registration of insurance with your postal carrier. We recommend that you return the product via Registered post and that you prepay all postage. ![]() In the event that the product cannot be replaced, or an acceptable replacement cannot be agreed upon, you are entitled to a refund, or an applicable store credit if you would prefer.Īll postage and insurance costs are to be paid by the buyer. In the event that the product is not repairable, we will replace the product. Also, you are not covered in the case that the issue, problem or defect was explained to you upon sale or delivery of the goods/services. In accordance with ACCC guidelines, we will endeavour to fix any problem, fault or issue with a good or service provided by us, within a reasonable timeframe, provided you retain your proof of purchase, have not abused or tampered with the product or service in question, or have not simply changed your mind or found it cheaper elsewhere. Please email us at within the warranty period so that we can address any problems, faults or issues. ![]() We are happy to serve you at the highest level, especially in the case of an issue with the goods you have purchased. GL Pro Sound prides itself on supplying high quality goods and the highest levels of customer service.
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